Engaging and educating your team is critical to the long-term success of BOX12 at your facility. When your team is well-versed in how BOX12 works, they are more likely to create positive experiences for members, which in turn drives engagement and retention. Here’s a guide on how to effectively engage your staff with BOX12 and ensure they’re ready to support the system from day one:
Onboarding New Team Members
When new staff members join your team, it’s important to ensure they understand BOX12 from the start. Incorporating BOX12 into your new employee induction is essential for setting the tone and ensuring that everyone is on the same page.
Key Steps for Onboarding:
- Introduce BOX12 Early: Include a brief introduction to BOX12 during orientation. Explain how BOX12 fits into the overall offering of your facility and its benefits for both members and the business.
- Training Program: Ensure new staff are given access to the BOX12 Online Training Program right away. This will equip them with the basic knowledge and understanding of the system before they interact with members.
- Shadowing: Encourage new team members to observe senior staff or trainers using BOX12. Shadowing is a great way for them to see the product in action and feel more comfortable using it themselves.
Ongoing Education and Training
Ongoing education is key to ensuring your team stays engaged with BOX12 and fully equipped to support members. This is not just for new employees, but for your entire team.
Recommended Training Practices:
- Online Training: Encourage all team members, not just the fitness staff, to complete the BOX12 Online Training. This will ensure everyone from the front desk to the fitness coaches is equipped to answer member questions, promote BOX12, and help guide members through the system. As mentioned earlier, progress on the training is saved, so staff can complete it at their own pace.
- In-Person Training: Once your BOX12 Solution is installed, make sure that your staff participates in an in-person training session. This session will provide hands-on experience with the system and let them ask any specific questions they might have. It’s important that staff experience BOX12 first-hand, as this builds confidence in using and promoting it to members.
Creating Excitement and Buy-In
Ensuring that your team is excited about BOX12 is key to maintaining engagement. The more enthusiastic your team is, the more they will inspire excitement in your members.
How to Create Excitement:
- Internal Competitions and Challenges: Hold internal competitions or challenges using BOX12 to create friendly competition among staff. This will help them experience the product’s fun and motivating nature first-hand.
Support & Resources
Your team will need the right tools and resources to fully engage with BOX12. Make sure they know where to find the materials they need.
Resources for Staff:
- Marketing Materials: Provide staff with access to the BOX12 Marketing Portal, where they can find promotional assets, flyers, social media templates, and more. These materials will help them communicate BOX12 to members effectively.
- Staff Support: Ensure that your team knows they can reach out to BOX12 for any training or technical support they need. Providing support ensures your team feels confident and supported throughout their BOX12 journey.
Regular Feedback and Check-ins
Engagement is an ongoing process. Regularly check in with your staff to gather feedback about their experiences with BOX12. Are there areas where they need more training? Are members asking questions that staff are unsure how to answer? Open communication will ensure that you are always improving your team’s engagement with BOX12.